Delivery

For the next few weeks we are currently only shipping within the UK.

For international orders please get in touch at info@orangepekoeteas.com

Within the UK

£3.99 standard UK delivery (3-5 working days)

For orders to Highlands, Islands, Northern Ireland, Jersey & Guernsey please allow 7 working days.

Parcels will be sent using a tracked delivery service and delivered Monday – Saturday (excluding Bank or Public Holidays).

Currently no signatures are required.

We offer free UK Standard delivery on all order over £50

Understanding Postal Times

All delivery times are subject to you placing your order before 2pm Monday – Thursday.

Orders placed Friday – Sunday will be dispatched on the following Monday.

Orders placed on a UK public holiday will be dispatched next working day.

Covid -19

Please note parcels maybe taking slightly longer than normal to arrive due to delivery companies being overwhelmed.

Your order is tracked until delivery is made. Please see your tracking number in your shipping confirmation email from us.

Please note courier and postal services are no longer obtaining a signature at delivery to reduce possible transmission.

Returns

We understand you may wish to return a product. If you are not satisfied with any item then please return it to us in its original condition within 30 days and we will give you a full refund excluding all postage costs. Please note we cannot accept bags of tea or coffee that have been opened.

Our return address is found on your confirmation email and on your packing slip. If you wish to receive a refund please email us at info@orangepekoeteas.com to let us know.

If an item has been sent to you in error please contact us so we can arrange the postage for you.

If an item has arrived broken please contact us to request a replacement. In some cases we may ask for photos of the damaged or broken item.

Please contact info@orangepekoeteas.com if you have any further questions