General Manager

We’re super excited to be hiring a General Manager for Orange Pekoe. Are you our next hospitality superstar?

Do you want to be known as the face of Orange Pekoe and be a part of the wonderful Barnes community?

About the role

The General Manager will oversee all aspects of our busy Tea Room & Café in store and online. This is a broad and autonomous role, with no evening work, as we close at 5pm each day. 

Here’s a taster of the main responsibilities: 

• To set and maintain the highest standards of customer service in our cafe, working quickly, efficiently, and always managing.

• Responsible for organising staff Rota’s in our Cafe, including sick cover and holiday cover.

• Approving/managing staff time sheets, holidays, appraisals, and training.

• To ensure the good timekeeping and performance of all staff members.

• To manage and maintain successful working relationships with all regular service providers to maximise cost savings for the business and timely deliveries.

• To be responsible for the management and maintenance of the shop with a strict monitoring of stock, wastage & breakages.

• The management of cleaning and maintenance of equipment within the cafe.

• To develop, control and review all operational procedures such as checklists, induction procedures, health & safety, staff meetings. 

• Operate the till and take receipt of all payments  - in store & online.

• Ensure all cash and credit card transactions are completed according to company directives.

• To maintain high standards of hygiene, health, and safety throughout all the front of house and back of house cafe operation to maintain 5 Star EHO ratings.

This role is for you if:

• You have hospitality experience as a café manager and you’re happy to work autonomously, providing the owner with weekly updates.

• You have experience managing a team, and planning and managing a Rota with previous knowledge of health & safety.

• You’re a positive, can-do person, with a hands-on approach to management.

• You’re happy to work some weekends.

• You’re able to commute easily to Barnes.

• You’re passionate about tea and coffee.

• Your enthusiastic with a proven track record in a similar environment.

In exchange, we’re offering a competitive salary and benefits, as well as a fulfilling, varied role, and friendly team and wonderful working environment. Plus, mentoring and support from the founder to help you flourish in this role.